
Gen’s Japanese Class
Refund Policy
Refund Policy – General Principles
Refund Policy
Cases Eligible for Refund
A refund for unused lesson fees will be issued only under the following conditions:
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The lesson is canceled by the instructor and no rescheduling is possible.
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The learner is unable to continue due to personal circumstances, and there are remaining unused lessons.
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The request is made within 24 hours of enrollment and before attending any lessons.
Refund Conditions
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The refund amount will be calculated based on the unused portion of lesson fees, minus bank transfer or processing fees.
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No refunds will be issued for lessons that have already been attended, regardless of the reason.
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If preferred, learners may choose to reschedule instead of receiving a refund.
Refund Method
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Refunds will be issued via bank transfer to a designated account, or via the original payment method (credit card / PayPal, etc.).
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Any transfer or transaction fees related to the refund will be deducted from the total refund amount and must be borne by the learner.
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Refund processing may take up to 7 business days to complete.
Important Notes
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Refunds will not be accepted for personal impressions, such as "the lessons were not as expected" or "I didn’t see the results I hoped for."
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If you have any concerns about the instructor or lesson content, please consult with the instructor before starting the course.
Last Updated: May 27, 2025